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Technical Support Operative Level 1

Job Title: Technical Support Operative Level 1
Contract Type: Permanent
Location: Telford
Industry:
IT
Salary: £17k - 19k per year
Start Date: ASAP
Reference: Tech Support
Contact Name: Rebecca Coley
Contact Email: rebecca.coley@conceptresourcing.com
Job Published: October 02, 2017 15:40

Job Description

Technical Support Operative Level 1 – Telford - £17,000-19,000 per annum

Job Role

Working as part of a busy 1st line support team you would be responsible for providing technical assistance to clients in professional and timely manner.

Key Responsibilities

  • Telephone support for customers, including logging of issues on internal systems;
  • Provide technical assistance for customers
  • Email support for customers, including logging of issues on internal systems;
  • Communicate with 3rd parties including fault logging;
  • Collaborate with Line 1 and Line 2 teams to achieve fault resolution;

WHAT? Are we seeking?

Knowledge Required

  • Experience dealing and working with customers.
  • Experience of Windows operating systems
  • Broad knowledge of technology / telecoms sector and competitor awareness
  • Experience of MAC OS

Education

  • 5 GCSEs as a minimum including English & Mathematics at Grade C or equivalent
  • Higher education or additional technical qualifications

Experience

  • 6 months experience on service desk or in similar customer facing role.
  • Telecoms industry experience
  • Experience of dealing with Internet Services including DSL, Domain hosting, email and VoIP

Skills

  • Telephone and written communication skills at a high standard
  • Ability to work effectively under pressure from customers and suppliers
  • Able to use MS office packages effectively

WHY? Should you apply?

  • Progression opportunities.
  • Great working environment

WHEN? Do they need people?

ASAP

HOW? Can I apply?

Click the “Apply Now” button.

Or call/email Rebecca Coley 01384 245 864 / Rebecca.Coley@conceptresourcing.com