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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Liverpool
Salary: Market related
Start Date: ASAP
Reference: 24121
Contact Name: James Turley
Contact Email:
Job Published: September 25, 2017 11:24

Job Description

IT Service Desk Analyst – Liverpool - Permanent

My client, a leading IT services organisation, are seeking an IT Service Desk Engineer for one of their clients based onsite in Liverpool. The role will be providing 1st / 2nd line technical support across Microsoft technologies and bespoke software.

You must have a clean driving license and be able to pass security clearance to be eligible for this role.

Currently usual Mon-Fri role but candidate needs to be flexible as and when required.

Job Overview

  • Provide 1st / 2nd Line technical support for all IT related issues
  • Responsible for adhering to the ITIL Problem Management Policy and ITIL Incident Management
  • To be part of a proactive team of technical service desk engineers delivering high quality, customer focused service

Technical Requirements

  • Windows Server OS 2008 and 2012 support;
  • Active Directory;
  • Bespoke Application support;
  • Knowledge and understanding of Exchange (2010 & 2013)
  • Anti-Virus software;
  • Experience within an SLA environement – ITIL desirable

Salary on offer is market rates + strong benefits package

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

James Turley – IT Recruitment Consultant – – 01384 246 267

1st Line Support – 2nd Line Support – Service Desk Analyst – ITIL – Active Directory - Exchange