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Service Designer

Job Title: Service Designer
Contract Type: Permanent
Location: Peterborough
Salary: £35k - 45k per year
Start Date: ASAP
Reference: 24276
Contact Name: James Turley
Contact Email:
Job Published: October 11, 2017 09:45

Job Description

Service Designer – Peterborough – PRINCE2 / ITIL 

A leading IT services organisation is seeking a Service Designer to join their team based in Peterborough on a permanent basis. The ideal candidate will be an experienced technically minded Service Delivery professional / Project Manager that has experience and knowledge of IT outsourcing and managed services environments. The role is focused on working in presales – understanding customer requirements and documents them through high level and low level service design. 

The role will require a candidate to be very client facing and understand a full suite/portfolio of services that my client can offer in a managed services package. The ideal candidate will have previous experience understanding, delivering and/or designing solutions - cloud services, break/fix, helpdesk support, software application support (1st-3rd line) as well as remote monitoring.

Technical ability can be broad but understanding of storage technologies, networking, and virtualisation and cloud services is highly desirable.

Technical requirements;

  • Previous experience within the IT Managed Services industry / ITIL
  • Experience with technical presales
  • Strong communication skills and ability to work in fast-paced, high-pressure environmentGood technical knowledge – Storage, Networking, Virtualisation, Cloud Services
  • Knowledge of some of the following; VMware, Citrix, Cisco, Netapp, EMC, HP
  • ITIL V3 Certification (or relevant knowledge)
  • PRINCE2 Certified (or relevant knowledge)

Salary on offer is £35-45,000 + bonus + benefits

Looking to move ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.

James Turley - IT Recruitment Consultant - - 01384 246 267

ITIL – PRINCE2 – Project Manager – Storage – Network – Service Design – Cloud Services – Virtualisation – VMware – Cisco – Citrix – Netapp – EMC - HP