Service Desk Agent
Salary: £15k per annum
Concept are currently recruiting for a Service Desk Agent for a large IT Service Provider based out of Derby.
The successful candidate should have a ready and willing attitude to take everything in your stride, with excellent interpersonal and communication skills.
Main Duties and Responsibilities
- To log all Service Calls accurately onto the system in real time manner.
- To provide Customer reports on a Daily, Weekly, Monthly basis.
- To provide all Customer’s with updates and information on Service Calls as and when required.
- Ensure that all communication from Customer’ is added to the call, and all Escalations are highlighted to the relevant Manager.
Skills, Knowledge & Experience
- Good IT literacy and MS office product set skills predominantly Power Point, Excel and Word.
- People skills with the ability to be tactful in difficult situations.
- Be able to work with minimum supervision using own initiative.
- Experience of Retail Industry and an understanding / experience of a Customer Service Environment.
The successful candidate should have complete flexibility to work 37.5hours per week (including weekends) on a shift basis between the hours of 7am – 8pm.