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Service Controller

Job Title: Service Controller
Contract Type: Permanent
Location: Derby
Salary: 10000-20000
Start Date: ASAP
Reference: 24897
Contact Name: Luke Hartle
Contact Email:
Job Published: February 19, 2018 16:14

Job Description

Service Desk Agent

Location: Derby

Salary: £15k per annum

Concept are currently recruiting for a Service Desk Agent for a large IT Service Provider based out of Derby.

The successful candidate should have a ready and willing attitude to take everything in your stride, with excellent interpersonal and communication skills.


Main Duties and Responsibilities

  • To log all Service Calls accurately onto the system in real time manner.
  • To provide Customer reports on a Daily, Weekly, Monthly basis.
  • To provide all Customer’s with updates and information on Service Calls as and when required.
  • Ensure that all communication from Customer’ is added to the call, and all Escalations are highlighted to the relevant Manager.


Skills, Knowledge & Experience

  • Good IT literacy and MS office product set skills predominantly Power Point, Excel and Word.
  • People skills with the ability to be tactful in difficult situations.
  • Be able to work with minimum supervision using own initiative.
  • Experience of Retail Industry and an understanding / experience of a Customer Service Environment.


The successful candidate should have complete flexibility to work 37.5hours per week (including weekends) on a shift basis between the hours of 7am – 8pm.