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Senior Desktop Support Analyst

Job Title: Senior Desktop Support Analyst
Contract Type: Permanent
Location: Camden
Salary: 30000-35000
Start Date: ASAP
Reference: 25256
Contact Name: Rebecca Coley
Contact Email:
Job Published: February 19, 2018 14:40

Job Description

Concept are currently recruiting for a Senior Desktop Support Analyst for a client based in Camden.

Our client are looking for a self-starter, providing technical support for the End User Technology environment involving desktop computing and corporate IT services within their IT Service Delivery Team.

Responsibilities of the role –

  • Ensure system performance targets are achieved or surpassed, this includes incident, service request SLA’s and maintaining or improving identified system, service KPI’s.
  • Work with internal business customers and IT departments to implement IT solutions according to the defined timescales agreed within project plans.
  • Manage the call queue and ensure all calls a kept up to date and the business users are aware of the status if their call.
  • Respond and Resolve tickets within the service level agreement by implementing a technical solution.
  • On a weekly basis provide a checkpoint report to line manager - outlining progress made on calls and issues.
  • Provide technical assistance to business users by use of technical manuals and one-to-one training, when new systems software has been implemented or updated.

The ideal candidate should have in depth knowledge of -

  • Experience supporting a mixed Wintel and Mac environment.
  • Microsoft Operating System (Windows 7 / 10), Microsoft Office Suite (2010/2013).
  • Troubleshooting / diagnosing issues (hardware and software).
  • Microsoft Server 2008/2012 including: Active Directory, File server, DHCP, DNS.
  • Data Networking: LAN, VLAN, WLAN, VPN, WAN.
  • Ability to communicate effectively at all levels of end user including VIPs.
  • Experience of supporting iOS devices.
  • Experience in VDI technologies (Citrix, VMware, DaaS).
  • ITIL working practices.

Role will be 7.5hrs per day, between the hours of 08:00 – 18:00 (shift basis)
Starting basic salary of £30,000 - £32,000 per annum plus possibility of overtime and additional project work.