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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: Spalding
Salary: £10 - 14 per hour
Start Date: asap
Reference: 23802
Contact Name: Aoife Kelly
Contact Email:
Job Published: September 27, 2017 10:21

Job Description

Helpdesk Analyst x2 -- Spalding, Lincolnshire - 4 months contract 

My client is seeking two motivated & enthusiastic Helpdesk Analysts, providing 1st line support to over 5,000 users.

Job Overview

The successful applicant will join an existing team of 6 Analysts, providing 1st line support by quickly and accurately diagnosing and addressing issues reported by our users. This will involve basic hardware & software troubleshooting, application of 1st line fixes for a wide variety of issues, monitoring systems & networks with pro-active routine checks and dealing with general queries and enquiries.

Joining a team within an exciting and rapidly changing environment, dedicated to business improvement, you will operate in a technically demanding environment providing reactive and pro-active support services in the resolution of IT related issues. Providing friendly, effective and reliable service to agreed SLA's will be the primary goal of this role.

You must have a passion for delivering high quality customer service & technical support, and enjoy the challenges of troubleshooting & resolving technical issues.

Technical Requirements;

  • Experience with first line / 1 st line diagnosis & resolution of technical issues.
  • Confident working in and supporting MS Windows environments (XP, Windows 7).
  • Confident using & supporting MS office applications.
  • Knowledge of ITIL (desirable).
  • Experience using call logging software.
  • Experience working to SLA's.

Personal Skills & Attributes:

  • Excellent customer service and communication skills, with superb telephone manner.
  • Ability to work effectively in a high-pressure environment.
  • Motivated, enthusiastic and adaptable individual.
  • Willing and keen to learn new skills and processes.
  • Able to work to targets & deadlines, good time management.
  • A 'team player', able to give and receive constructive criticism.

Please send me your latest CV and I will call you to discuss further

Aoife Kelly - IT Contract Consultant

Helpdesk - 1 st Line Support - Service Desk Analyst - Microsoft Applications - Exchange - Active Directory - SLA - ITIL

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