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EPOS Field Service Engineer - Newport

Job Title EPOS Field Service Engineer - Newport
Contract Type Permanent
Contract Duration
Sectors EPOS,
Location Newport
Salary £16k - 20k per year + car + fuel card
Job Published 2 months ago
Our Reference 24982
Who to Contact Luke Hartle
Contact Email

Job Description

Field Service Engineer

Location: Newport (and surrounding areas)

Salary: £18k per annum basic salary (OTE of £20.5k with bonus + overtime) Vehicle and fuel card provided

Concept are currently recruiting for a number of Field Service Engineers for a large IT Service Provider based out of Derby.

This role is ideal for anyone with a base PC knowledge (installation/repair) with a willing to work and earn.

Current members of the team have come from the following backgrounds:

  • EPOS installations
  • IT Field Service Engineer
  • PC Shop Repair
  • IT Workshop Engineers


Main Duties and Responsibilities

  • Diagnose and/or repair faults to component level and effect repair on site, or whole unit replacement where required.
  • Carry out programme upgrades on site.
  • Planned and regular maintenance of all on-site equipment.
  • Provide site with any additional information or training. Advise users on basic operation of equipment.
  • Regular liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed. 
  • Provide regular updates on progress, details of any other relevant issues, or further action to be taken.
  • Full and detailed completion of all appropriate paperwork.

Skills, Knowledge & Experience


  • Background knowledge in computer hardware (Epos, pc's, pc peripherals, IP networks)
  • Clean driving licence is essential.
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. 
  • Strong Customer service skills
  • Willing to work – the more you work the more you will earn with the company’s uncapped bonus structure!


  • Experience in a field based customer service engineering role, ideally in the retail/hospitality/leisure industry.
  • Experience of maintaining and installing EPoS equipment.

If you’re interested in applying please click apply or contact Luke Hartle ( / 0844 800 6600) 

Ref: 24982 Published: 2 months ago

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