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3rd Line Support Engineer

Job Title: 3rd Line Support Engineer
Contract Type: Permanent
Location: Stockport
Salary: 30000-40000
Start Date: ASAP
Reference: 25285
Contact Name: James Turley
Contact Email:
Job Published: February 19, 2018 16:57

Job Description

3rd Line Support Engineer – Stockport - £35-40k

I have an exciting opportunity to work within an IT business, providing 3rd line IT support in the Stockport area. This role will be working with a variety of technologies (Microsoft, Cisco etc) providing senior support as well as being technical lead on projects.

Salary: £35-40k package

Job purpose:
Working in a team on the Service Desk, the role will be phone and remote support based.

Key responsibilities:

  • Provide 3rd level technical support on escalations
  • Deliver technical project work – server implementations and migrations
  • Visit customers to create technical solutions
  • Support team with presales activities

Working hours:
Mon – Fri (8:30-5:30)

Essential Requirements:

  • Proven experience in a 3rd line IT Support / technical consultant role
  • Ability to use remote support applications.
  • Excellent client-facing skills, including ability to handle demanding customers with tact and diplomacy.
  • Excellent communication skills & phone manner
  • Experience with virtualisation technologies – VMware / Hyper V
  • Experience with networking – LAN / WAN, Cisco
  • Experience of backup solutions
  • Relevant industry certifications desirable – PRINCE2, ITIL, MCSE, MCSA

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

James Turley – IT Recruitment Consultant – – 01384 246 267

Key Words:

3rd Line Support, technical consultant, MS Office, MS Internet Explorer, Office 365 administration, Network LAN and WAN connectivity, Cisco, Sonicwall, Draytec, machine software images, IOS knowledge, Windows 7, 8, & 10, Windows server operating systems 2008, 2012, r2, Hyper V, Active Directory, Thin client Technology, Anti-Virus technology, Backup technologies, Server hardware, Storage, NAS, JBOD, SAN, Windows mobiles, iPhones, Interactive whiteboards, Windows Surface tablets, iPad tablets, Laptops, Desktop/server hardware, Printers.