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3rd line Infrastructure Engineer

Job Title: 3rd line Infrastructure Engineer
Contract Type: Permanent
Location: Manchester
Salary: £30k - 35k per year
Start Date: asap
Reference: 24217
Contact Name: Sophie Mills
Contact Email:
Job Published: October 04, 2017 16:40

Job Description

Good afternoon, 

I am recruiting for a 3rd line Infrastructure Engineer - Salary Circa 35k including bonuses. 


Experience: Minimum of 4 years

We are looking for an experienced 3rd Line IT Infrastructure Engineer who is required for our rapidly growing business based in south Manchester. You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.

Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and can demonstrate a logical approach to problem solving. This is an excellent opportunity, offering the successful candidate the opportunity to work in a highly technical environment and using the latest technologies.

The Role:

  • Support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with all technical issues as needed while providing coverage during operating hours
  • Proactive planning, support and organising to be flexible and adaptable in meeting the changing needs of the organization
  • Provide end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting hardware and software problems, resolution of day-to-day system problems in data and voice networks
  • Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of IT Infrastructure Manager
  • Reporting to the IT Infrastructure Manager to promote excellent customer service, effective response times and provide expert insight into general support issues
  • Help to maintains IT hardware and software licensing for local and remote employees, including inventory recording
  • Introduce, implement and adhere to IT policies and procedures

Key Skills:

You should have an excellent mix of technical skills which should include:

Essential Requirements Highly Desirable Skills:

  • Troubleshooting / Administering
    • Windows Server 2012 Active Directory
    • Hyper-V High Availability Failover Cluster
    • Exchange 2016 / Office 365 Hybrid
    • Cisco Switching
    • Cisco Telephony
  • Support Technologies across MPLS Infrastructure
  • Working in a customer-facing role
  • Ability to work well as part of a team
  • Good interpersonal and communication skills
  • ITIL v3

Desirable skills:

  • Disaster Recovery
  • SharePoint Online
  • Azure
  • InTune
  • Documentation

Basic Knowledge of:

  • Microsoft SQL Server 2012

Advantageous Skills:

  • Relevant Microsoft/Cisco certifications such as MCITP, MCSE, MCSA, CCNA
  • Strong written ability (to include technical writing)
  • Able to conduct research into areas as required
  • Highly self-motivated
  • Great communication skills 
  • Able to logically understand, diagnose and resolve problems
  • Ability to escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile cases.

Our benefits: You'll be rewarded for your hard work and dedication with:

  • 33 days annual leave each year (including bank holidays)
  • Annual performance related bonus
  • Company pension scheme
  • Flexible benefits including buy and sell holidays and childcare vouchers
  • Free Life Assurance for all employees
  • Access to our Rewards scheme giving you access to multiple retail discount opportunities

If you are interested and think you match the above criteria, please contact me on: - 01384245860 - Recruitment Specialist - Sophie Mills