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1st line Support Engineer

Job Title: 1st line Support Engineer
Contract Type: Permanent
Location: Stockport
Salary: 15000-22000
Start Date: ASAP
Reference: 25284
Contact Name: James Turley
Contact Email:
Job Published: February 19, 2018 16:55

Job Description

1st Line Support Engineer – Stockport - £20k

I have an exciting opportunity to work within an IT business, providing 1st line IT support in the Stockport area. This role will be working with a variety of technologies (Microsoft, Cisco etc) and having a working knowledge of supporting IT hardware i.e: printers, desktops, laptops etc. 

Salary: Circa £20k

Job purpose:
Working in a team on the Service Desk, the role will be phone and remote support based.

Key responsibilities:

  • Taking calls on the helpdesk via or ticketing system/email or phone and
    working to complete tickets to resolution
  • Hardware repairs
  • Occasional project work lead by Level 2 or technical consultant including server installations, server migrations and full IT solutions for customers

Working hours:
Mon – Fri (8:30-5:30)

Essential Requirements:

  • Proven experience in a first line IT Support Role.
  • Ability to use remote support applications.
  • Excellent client-facing skills, including ability to handle demanding customers with tact and diplomacy.
  • Excellent communication skills & phone manner
  • Basic understanding of networking technologies.
  • A working knowledge of supporting IT hardware including printers, desktops, laptops and mobile devices.
  • Experience of using Microsoft Active Directory User.

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

James Turley – IT Recruitment Consultant – – 01384 246 267

Key Words:

MS Office, MS Internet Explorer, Office 365 administration, Network LAN and WAN connectivity, Cisco, Sonicwall, Draytec, machine software images, IOS knowledge, Windows 7, 8, & 10, Windows server operating systems 2008, 2012, r2, Hyper V, Active Directory, Thin client Technology, Anti-Virus technology, Backup technologies, Server hardware, Storage, NAS, JBOD, SAN, Windows mobiles, iPhones, Interactive whiteboards, Windows Surface tablets, iPad tablets, Laptops, Desktop/server hardware, Printers.