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1st Line Support

Job Title 1st Line Support
Contract Type Permanent
Contract Duration
Sectors Infrastructure and Support,
Location Oxford
Salary £18k - 21k per year
Job Published about 1 month ago
Our Reference 24072
Who to Contact Sophie Mills
Contact Email

Job Description

1st Line support Engineer - Oxford

I have a couple of exciting opportunities to work with a Global Retail IT business, providing 1st line IT support in the Oxford area. This role will be working with Microsoft Active Directory as well as other technologies and having a working knowledge of supporting IT hardware i.e: printers, desktops, laptops etc. 

*A chance to be part of a great working environment with the prospects to grow and strengthen your skills*

Salary: 18-20k

Job purpose:
Working in a team, providing IT support, the role will be phone and remote support based.

Key responsibilities:
The role is split into three areas.
1. Taking calls on the helpdesk via or ticketing system/email or phone and
working to complete tickets to resolution
2. Scheduling the field engineers for site visits.
3. Hardware repairs
In addition to undertaking the duties as outlines above, you may be required to undertake other duties, within reason, that may be required of you.


  • Experience in a 1st line support role
  • Ability to use remote support applications
  • Excellent communication skills and phone manner
  • Experience of Active directory
  • Basic understanding of networking technologies

Working hours: 
This role would be normal working hours of Monday to Friday 8-5 or 9-6 and the candidate would be required to be flexible as the occasional weekend might need to be covered. 

Please get in touch if you are interested:

Sophie Mills - IT recruitment specialist - -

01384 245860

Ref: 24072 Published: about 1 month ago

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