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1st Line IT Support

Job Title 1st Line IT Support
Contract Type Contract
Contract Duration 6-9 Months
Sectors IT, Infrastructure and Support,
Location High Wycombe
Salary £20,480.00
Job Published 2 months ago
Our Reference 24834LO
Who to Contact Lauren Oakley
Contact Email

Job Description

1st Line IT Support - German Speaking - FTC 6-9 Months

An experienced Technical Support Analyst is required to join an IT Support Helpdesk for a European high street retailer. You will be providing 1st Line Technical Support to all staff who work within the stores in Germany, following an implementation of new POS software. The successful candidate will be providing maternity leave cover for approx 6-9 months.

Role Responsibilities:

  • Providing 1st Line Technical Support to all tickets coming through from the stores located across UK, Europe and Middle East
  • Logging and resolving all incidents
  • Reporting all information relating to trends
  • Ensuring all documentation is updated, and all knowledge is shared amongst the wider team

Skills / Experience Required:

  • At least 1 year experience within 1st Line IT Support environment
  • German language skills are absolutely essential
  • Technical experience relating to MS Windows XP / 7, MS Office, printer set-up and configuration, basic network support, PC and Laptop
  • Any experience within the retail sector relating to POS Software and Hardware is highly advantageous

Please apply online with your CV.

Ref: 24834LO Published: 2 months ago

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