1 week ago
MFD / MFP Photocopier Field Service Engineer
Gloucester 26K - 31K allowance/pension Permanent
Job Reference: BBBH43426_1674641499
Do you want to join a very successful and rapidly expanding document solutions dealership as a photocopier engineer? Concept are looking for a skilled Photocopier / Print Field Engineer to cover locations in the Gloucestershire / Worcestershire and surrounding areas so a flexible approach to areas of coverage is required. .
What will your day to day responsibilities be?
- Deliver a first-class customer experience.
- Provide a technical service to customers including installation, maintenance, auditing and repair of their IT hardware and peripherals.
- Travel as support requires work to be undertaken at client sites.
- Willingness to work flexibility
- To complete proactive servicing to ensure end to end customer satisfaction.
- Continuous improvement programme and sharing of best practice
- Achieve targets and objectives as defined by the business.
- To follow Service Management processes
- Support and liaise with personnel working with client, including Billing, Helpdesk and Logistics
- Ensure device issue resolution is at a set level and meets contractual targets
- Manage queries and escalations
- Keep all key stake holders from both organizations updated with any issue management.
Requirements
To be considered for the position you must have strong experience within the office equipment industry as a photocopier / MFD / MFP engineer with experience carrying out service, repair and maintenance on office equipment. It is important that you are self motivated, have excellent customer service skills & flexible approach.
Benefits
- £5,400 allowance or company van
- Optional overtime
- Pension
- 20 days holiday increasing annually to a maximum of 25 + 8 BH
- Healthcare
- Critical illness and Life Assurance
Applicant
To be considered for this role you must have the following:
- Experience repairing electrical faults on office peripherals / photocopiers / MFDs / MFPs
- Full UK Drivers Licence.
- Ideally Manufacture trained
- Excellent communication skills
- Sound knowledge of IT / networking
Application
If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659
