1 week ago

Network Engineer

Manchester 30K - 40K Benefits Permanent

Job Reference: BBBH41594_1655909404

Network Engineer - £30,000 - £40,000 + Benefits

Role: Network Engineer
Location: Manchester / Peterborough / London / Hybrid

Salary: £40,000
Industry: MSP

Are you a Network Engineer looking for the next step your career?
Do you want the opportunity to work for a well-established and growing company?
Do you have a strong technical background, and experience of working with firewalls and Cisco products?

Then this may be the job for you!


Responding to BAU 3rd Line incidents logged on the incident management system and providing Managed Firewall Services.

Key Responsibilities

  • Firewall Management
  • Incident Diagnostics and Assistance
  • Log Monitoring and Analysis
  • Rule base Auditing and Advisory
  • Device Software Upgrades, Patches and Bug Fixes
  • Configuration Backup / Restore
  • Rule base and Network Configuration Change Management
  • Provide a point of technical escalation and expertise
  • Maintain technical accreditations in line with catalogued services
  • Escalate and work with vendors when required
  • Setup and complete scheduled tasks when required
  • Escalate potential problem issues with Problem and Incident Management
  • Recommend and deploy changes via the change management process when required
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
  • Work with consultants to better understand issues and solutions
  • Provide technical assistance to on-going projects and the transition of new customers when required

Experience Required:


  • At least 3 years' experience in a similar SLA driven support role
  • Proven Customer service skills
  • Proven experience delivering projects and complex changes
  • Industry recognised qualifications in relevant areas
  • Extensive knowledge working within a Cisco Switch/Router environment
  • Expert level knowledge in at least one of the following firewall vendors: Fortinet, Checkpoint, PaloAlto

Nice to have:

  • Netscaler / F5 Loadbalancers
  • Cisco Nexus
  • HP Switching
  • Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)
  • Cisco DNA / SDWAN troubleshooting
  • Knowledge of ITIL change process
  • Security Clearance (SC) advantageous
  • Good communication skills
  • Punctual and reliable
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner


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