1 week ago

Network Engineer

Manchester 30K - 40K Benefits Permanent

Job Reference: BBBH41594_1655909404

Network Engineer - £30,000 - £40,000 + Benefits

Role: Network Engineer
Location: Manchester / Peterborough / London / Hybrid

Salary: £40,000
Industry: MSP

Are you a Network Engineer looking for the next step your career?
Do you want the opportunity to work for a well-established and growing company?
Do you have a strong technical background, and experience of working with firewalls and Cisco products?

Then this may be the job for you!

Role:

Responding to BAU 3rd Line incidents logged on the incident management system and providing Managed Firewall Services.

Key Responsibilities

  • Firewall Management
  • Incident Diagnostics and Assistance
  • Log Monitoring and Analysis
  • Rule base Auditing and Advisory
  • Device Software Upgrades, Patches and Bug Fixes
  • Configuration Backup / Restore
  • Rule base and Network Configuration Change Management
  • Provide a point of technical escalation and expertise
  • Maintain technical accreditations in line with catalogued services
  • Escalate and work with vendors when required
  • Setup and complete scheduled tasks when required
  • Escalate potential problem issues with Problem and Incident Management
  • Recommend and deploy changes via the change management process when required
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
  • Work with consultants to better understand issues and solutions
  • Provide technical assistance to on-going projects and the transition of new customers when required

Experience Required:

Must-have:

  • At least 3 years' experience in a similar SLA driven support role
  • Proven Customer service skills
  • Proven experience delivering projects and complex changes
  • Industry recognised qualifications in relevant areas
  • Extensive knowledge working within a Cisco Switch/Router environment
  • Expert level knowledge in at least one of the following firewall vendors: Fortinet, Checkpoint, PaloAlto

Nice to have:

  • Netscaler / F5 Loadbalancers
  • Cisco Nexus
  • HP Switching
  • Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)
  • Cisco DNA / SDWAN troubleshooting
  • Knowledge of ITIL change process
  • Security Clearance (SC) advantageous
  • Good communication skills
  • Punctual and reliable
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner

CISCO - FIREWALL - FORTINET - CHECKPOINT - PALO ALTO - NETSCALER - F5 - SDWAN - WAN - LAN - ITIL - HP - ROUTING - SWITCHING - CCNA - CCNP

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