Network Engineer

Network Engineer - £30,000 - £40,000 + Benefits

Role: Network Engineer
Location: Manchester / Peterborough / London / Hybrid

Salary: £40,000
Industry: MSP

Are you a Network Engineer looking for the next step your career?
Do you want the opportunity to work for a well-established and growing company?
Do you have a strong technical background, and experience of working with firewalls and Cisco products?

Then this may be the job for you!

Role:

Responding to BAU 3rd Line incidents logged on the incident management system and providing Managed Firewall Services.

Key Responsibilities

• Firewall Management
• Incident Diagnostics and Assistance
• Log Monitoring and Analysis
• Rule base Auditing and Advisory
• Device Software Upgrades, Patches and Bug Fixes
• Configuration Backup / Restore
• Rule base and Network Configuration Change Management
• Provide a point of technical escalation and expertise
• Maintain technical accreditations in line with catalogued services
• Escalate and work with vendors when required
• Setup and complete scheduled tasks when required
• Escalate potential problem issues with Problem and Incident Management
• Recommend and deploy changes via the change management process when required
• Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
• Work with consultants to better understand issues and solutions
• Provide technical assistance to on-going projects and the transition of new customers when required

Experience Required:

Must-have:

• At least 3 years' experience in a similar SLA driven support role
• Proven Customer service skills
• Proven experience delivering projects and complex changes
• Industry recognised qualifications in relevant areas
• Extensive knowledge working within a Cisco Switch/Router environment
• Expert level knowledge in at least one of the following firewall vendors: Fortinet, Checkpoint, PaloAlto

Nice to have:

• Netscaler / F5 Loadbalancers
• Cisco Nexus
• HP Switching
• Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)
• Cisco DNA / SDWAN troubleshooting
• Knowledge of ITIL change process
• Security Clearance (SC) advantageous
• Good communication skills
• Punctual and reliable
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
• Ability to work under pressure
• Ability to work in a team and to support team members
• Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner

CISCO - FIREWALL - FORTINET - CHECKPOINT - PALO ALTO - NETSCALER - F5 - SDWAN - WAN - LAN - ITIL - HP - ROUTING - SWITCHING - CCNA - CCNP