1 week ago

1st Line Service Desk Analyst

Staines 25K - 26K Permanent

Job Reference: BBBH41344_1659603981

1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk

Concept Resourcing are currently working with a growing Managed Service Provider to recruit a 1st Line Service Desk Analyst into their support team. This is an excellent opportunity for someone keen to progress their IT career within a fast-paced environment with excellent opportunities for growth and development.

Location - Staines-upon-Thames

Salary - £25-26,000 per annum

The Role

  • Act as the initial point of contact for issues coming into the service desk
  • Supporting customers by resolving IT issues within set SLAs
  • Actively logging the call on the ticketing system, and escalating the issue where applicable
  • Display high levels of customer service and an excellent phone manner
  • Excellent training available, and structured promotion path to 2nd line

The Ideal Candidate

  • Previous 1st line experience would be highly beneficial
  • Strong customer service and communication skills
  • Background in IT or relevant certification (CompTIA A+)
  • Coachable and willing to learn
  • Familiar with Managed Service Provider and Data Centre environments
  • Any experience within an ITIL environment would be beneficial
  • Must be able and willing to go through a security check

If this role is of interest, please apply with an up-to-date copy of your CV.

1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk

1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk

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