1 week ago

Installations Administrator

Cambridge 20K - 22K Permanent

Job Reference: BBBH39683_1642165288

Installations Administrator - Cambridge - £20-£22k


We are one of the UK's Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 5000 customers nationally, we supply the latest technology from many of the world's leading manufacturers.

We have grown substantially in the last five years and now have nine locations across the United Kingdom with other sites in the pipeline. The company has significant growth plans for the next five to ten years and aims to be in the top 5 suppliers in the near future.


The Installations Department is responsible for planning and co-ordinating equipment installations, relocations, collections, and finance returns. Using effective customer and departmental communication, our team plan transport and resources to convert sales orders into safe, professional, and successful installations, fulfilling the customer requirements to their satisfaction. These can include complex multi-site projects requiring careful attention to planning.
The role of Installations Administrator is a key role within the Installations Department dealing with processing Sales Orders, planning van routes and driver activity, co-ordinating with customers and internal departments to provide successful installations.

SUMMARY OF THE ROLE

To take ownership of planning and co-ordinating equipment movement requirements from receipt of the request through to successful completion.

KEY RESPONSIBILITIES

  • Ensure install planning is completed and communicated to customers and internal contacts.
  • Plan and co-ordinate install & collection transport resource to optimise customer service.
  • Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RTM's, Workshop, etc).
  • Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
  • Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
  • Administer customer requests for collection and relocation of equipment, including customer communication, pricing, call logging & completion, site surveys, invoicing
  • Manage return of equipment to third parties in accordance with information provided
  • Minimise manual handling risks by early identification of 'difficult' installs, and use of third party specialists.
  • Take ownership from receipt through to completion of order/request


If you have the experience and skills to do this role please apply now

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