1 week ago

Technical Strategy Manager

Birmingham 70K - 85K Permanent

Job Reference: BBBH39195_1637870169

Technical Strategy Manager - - Technical Service Manager - Strategy - Strategic - Roadmap - SME - Subject Matter Expert - Cloud Hosting - Connectivity - DAAS - Cyber Secuirty - Hybrid working 1-2 days a week travel - £70-£85k + Car Allowance + Bonus + Package - Immediate Start

Are you currently a Head of IT, Solutions Architect, Technical Service Manager or an Advisor who wants to focus on delivering a vision of strategic change?

Have a passion for strategy and delivering seamless technology roadmaps?

Are you keen to advise CXO level stakeholders within SMEs, Blue-chip and public and private sector organisations?

Concept Resourcing are proud to be working with Europe's largest independently owned IT services group. A brilliant group who has been established over 35 years, they deliver innovative, business critical and cost reducing IT solutions to both private and public sector organisations.

We are currently recruiting for a number, of Technical Startegy Managers, or TSMs, to take accountability for customer technology strategies and leading technology conversations up to CIO level.

You will be ambassadors within customers and in turn act as the technical voice of the customer internally. Alongside being a point of escalation, ensure governance is optimal and share key customer knowledge that enables shared support teams to deliver an effective technology service.

TSM's do all of this whilst ensuring that the customers have a trusted technical partner they can call on as part of the team that adds value, technical guidance and supports technology decision making with their business.

The role includes matrix management, providing technical governance, assurance and guidance to internal teams delivering services to aligned accounts but also plays a key role in supporting the service management and account teams in delivering day to day service acting as technical advisory.

Key Deliverable':

  • building customer roadmaps and delivering startegy
  • Technical Service Improvement Plan (TSIP for each customer)
  • Technical Risk and Issues Log (Identification and mitigation recommendations for risks in customer environments
  • Ownership of customer technical/service strategy and roadmap (in conjunction with architectural team)

Skills, Knowledge & Experience:

  • Extensive knowledge and experience of building technology roadmaps and delivering strategic change
  • Excellent all-round understanding of multiple technologies and the elements of an End-to-End service (Cyber Security, UDI/DAAS, Connectivity, Cloud Hosting) SME-level of at least one of these technologies.
  • Senior level IT Management and leadership experience within a professional services or managed services environment.
  • Ability to inspire, lead and provide guidance to technical and non-technical teams in IT operational environments.
  • Ability/experience to break down an incident into technology and service components to methodically work with relevant teams to plan and restore IT services
  • Ability to disseminate the right level of technical or solution information intended for the correct audience.
  • Excellent documentation skills across technical, process and customer facing documentation.
  • Strong customer facing experience.
  • Confident character with the ability to deal effectively at senior level management down to junior technical engineer level.
  • Commitment to exceed customers' expectations.
  • ITIL knowledge/accreditation specializing around operational Incident/Problem and change management

To apply and find out more about this exciting opportunity please click APPLY and a member of the team will be in touch

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