1 day ago

Operational Management Lead

London 400 - 430 Contract

Job Reference: BBBH38351_1631707685

Opperational Management Lead // Up to £430 per day // Inside IR35 // UK Remote some travel to London required

Opperational Management Lead // Up to £430 per day // Inside IR35 // UK Remote some travel to London required

My client are looking for an Operational Management Lead to support the operational delivery of Targeted Community Testing (TCT), a use case within NHS Test & Trace. The Targeted Community Testing team facilitates Local Authorities design and implementation of targeted, asymptomatic testing programmes in their local areas.
The role involves leading a team in a fast-paced environment responsible for the efficient delivery of Operations activities, operational issue management and resolution, and ownership of the TCT Standard Operating Procedures and Local Authority guidebooks. The key responsibilities include:

  • Overseeing the Operational Management team to complete a variety of Operational activities each week, as outlined by the Operations Team Lead.
  • Managing a team Operations Support Officers encompassing all aspects of work and task allocation, performance management, and capability development. Taking a lead role in a broad range of employee processes from hire through to retire.
  • Developing and owning key stakeholder relationships across Test & Trace and TCT, including with functional teams such as Product, Policy, Clinical, Finance, Commercial and Local Authority Relationship Managers.
  • Overseeing the regular updating of SOP documents and guidebooks for the delivery of Local Authority testing as advised by the central Product team.
  • Identifying issues and areas for improvement within existing SOPs and guidebooks and implementing changes, as well as leading on the development of new, TCT-specific documentation.
  • Delivering and refining the required activities for TCT transitioning LFD product, ensuring Relationship Managers and their Local Authorities are equipped for changes.
  • Overseeing the resolution of functional Operations queries and issues, engaging the wider TCT team to work queries through to resolution.
  • Supporting the development of key Operational reports to deliver insights that inform Operational and strategic decision making across TCT. This could include supporting Supply allocation decisions, SOP development, Business Justification Template writing, contributing to Policy submissions and Operational reporting.


This role offers the opportunity to play a vital role in the national Testing effort, supporting the COVID response and contributing toward population-wide public health benefits. You will be operating in blended multi-disciplinary teams, across several departments and influencing multiple stakeholders to ensure the outcomes of TCT and the broader My Client objectives are reached. The ideal candidate will therefore demonstrate the following skills:

  • Effective communicator able to quickly establish and maintain relationships while working under pressure, able to determine requirements and objectives across a broad senior and officer stakeholder landscape.
  • Demonstrable experience of making decisions in a fast-paced, operational environment through the evaluation of risks and available data and information.
  • Adaptability to meet changing circumstances, and adept at developing new policies, controls and governance to meet identified or emerging weaknesses in Supply activities.
  • Ability to act as a point of escalation for issues and risks and able to develop mitigations and recommendations that can be implemented at pace.
  • Experience developing detailed, briefings for senior leadership that demonstrate diligence and are a digestible account of operations and the facts.
  • Ability to develop and deliver presentations to different levels of the organisation
  • Experience leading a team to perform at high standards and deliver operational excellence - Preferred
  • Familiarity working in a Government or Large Corporate Environment - Preferred


Within this role, you will build a detailed knowledge of Operations, Supply & Logistics in your area, providing;

  • Exposure and integrated working with the Test & Trace Central Operations team, and dedicated ownership of key relationships with stakeholders within TCT and Test & Trace.
  • Applied knowledge of the TCT Use Case within TT, testing strategy, products and delivery models.
  • Evidenced skills from leading part of an Operations team operating in a nationally critical and high-profile environment
  • Inclusive leadership; leading on the development, coaching, and performance management of a diverse team.
  • Development of technical and management capabilities through on-the-job and Civil Servant training opportunities.

Opperational Management Lead // Up to £430 per day // Inside IR35 // UK Remote some travel to London required

Opperational Management Lead // Up to £430 per day // Inside IR35 // UK Remote some travel to London required

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