1 day ago
Birmingham 45K - 55K Permanent
Job Reference: BBBH38341_1631698993
We are currently recruiting for a Service Delivery Manager / Customer Services Manager for a retail IT hardware company in Birmingham.
The Service Delivery Manager will be responsible for both the technical support team, customer service and field service operations.
The main aspects of this role are to manage and deliver customer SLA's, installation plans and projects and achieve customer service and service delivery requirements.
A key requirement of the role is to ensure efficient resource utilisation and aftermarket revenue generation. This includes chargeable customer projects, repairs, installations, spare parts, across the UK and International regions.
Duties and responsibilities: