6 days ago
Manchester 20K - 22K Permanent
Job Reference: BBBH37728_1626955956
Concept Resourcing are recruiting for a Technical Support Consultant to join a growing Customer Support Department in Manchester.
You will be working in a team-based environment on the Service Desk, providing first line support to client users
Your main responsibilities will be providing 1st time responses and fixes where possible, routing to 3rd party supplier, triaging and escalating tickets to 2nd line when required.
A broad technical knowledge is required ideally with Retail/EPOS/POS solution experience, as is previous Support experience.
You will be forward thinking, customer focused and self-motivated with the drive to improve all support services and the user experience.
The key objectives
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