6 days ago

Customer Service Advisor

Dartford, Croydon, Bromley, Tonbridge, Crawley, Merton 14 - 14 Contract

Job Reference: BBBH37390_1626942839


My client, a leading supplier of IT solutions, are currently recruiting for Customer Service Advisors to join them on a contract in Dartford to work in a lively, friendly and professional team.

The contract will start ASAP, and have an initial duration of 6 months (with chance of extension)

The position will involve

  • Taking high volumes of incoming calls.
  • Aiming to resolve customer queries and faults with equipment.
  • Updating queries onto the database.
  • Updating system for other users.
  • Offer guidance to clients and identifying faults.
  • Working to strict deadlines and service level agreements.



The successful candidate will be enthusiastic, motivated and enjoy problem solving. You will have proven experience of working within a call centre/customer service environment. This is an exciting opportunity to work for a well-established company offering excellent benefits.

The successful applicant should also have

  • Excellent customer service skills.
  • The ability to learn some technical product information.
  • Strong MS Office knowledge.
  • Ability to work in a pressurised environment.
  • The ability to pass a vetting procedure (criminal and credit checks)



Further Information

  • Shifts are between 7am and 11pm Monday to Sunday - 7am to 2.30pm, 9am to 5.30pm and 3.30pm to 11pm - 1 late and 1 early shift every 12 weeks
  • 4 weeks initial training
  • Working from home initially, but once restrictions are lifted, role will be 100% based from offices in Dartford
  • Interviews will be via Zoom
  • Rate details - £14.45 per hour (Umbrella rates subject to deductions and weekly umbrella fee).
  • Overtime available for unscheduled Saturdays and Sundays



This role has been deemed and assessed and inside IR35 role,
The above rates are the umbrella company rates

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