3 days ago

Service Desk Agent

Peterborough 18K - 18.6K Permanent

Job Reference: BBBH36802_1620145064


Service Desk Agent - Field Improvement Team


Must live within 40 minutes commute of the centre of Peterborough


12 month contract with scope for a permanent role available on completion


Hourly rate paid weekly via Umbrella Payroll model equivalent to £18,500 per year permanent salary.


Job Description


To work within a service desk environment as part of the Field Improvement Team supporting field service engineers across the country to ensure all work is covered and completed to a high level.


Contacting and updating customers in regards to status of their spare parts orders and updating the system accordingly. Also helping engineers to support where parts they need to complete a call are not delivered.


Pre-Ordering equipment and parts to support future dated jobs in order to help the Field in improving First Time Fix Completion figures.


Dealing with a range of jobs which involves placing service calls in the system as well as ordering parts from 3rd party suppliers and helping and supporting field engineers with part ordering.


Key Responsibilities


To work through live calls that are being booked via the call centre to identify same day opportunities to pre-order parts for efficiency to aid the field organisation in being able to complete the visit on the first call.
To book calls when parts have come back into stock as well as keeping customers informed if parts are out of stock.
Process jobs and process part orders for engineers.


Requirements;


· Excellent written and verbal communication skills
· Excellent organisational skills
· Experience of working on computer systems
· Spreadsheet knowledge a plus

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