3 weeks ago

Trainee Domestic Appliance Field Service Engineer

Guildford 21K - 22K Permanent

Job Reference: BBBH35954_1632272547

Posted on behalf of

Whirlpool

Do you have a strong interest for electromechanics? Are you fascinated with repairing, servicing and see how things work? Would you love to work for a market leader within the white goods industry as a Field Service Engineer?

The Concept Academy are hiring Trainee Engineers to join a market leader of large domestic appliances such as washing machines, refrigerators, dishwashers, cookers & tumble dryers.

Who are we looking for?

We are seeking keen individuals with a willingness to learn that would love to get hands on within a new industry. You will have a passion within electromechanicals with basic experience also being advantageous. Other qualifying areas or experience that may be considered are ; vehicle maintenance, coffee machines, vending machines, ticket machines, parking machines, washing machines, tumble dryers, dishwashers, microwaves fridges etc.

It is important that you are able to demonstrate;

  • Fantastic customer service skills
  • Energetic, driven & great attention to detail
  • Eagerness to learn
  • Problem solving in difficult situations
  • Good oral and written communication skills
  • Long term goal to be trained as a competent engineer

Our training academy

  • Fully comprehensive training including classroom, workshop and theory
  • First training course is a 3 - 4 week training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field.
  • This would require you to stay overnight within the week and go home on weekends during training

Life after training

You have completed your 4 week training, you have a shiny new van, tools and parts all loaded, you're ready to go … so what's next?

  • Service repair and maintenance within domestic settings on a range of domestic appliances
  • Monitor and maintain adequate stock levels
  • Completing service calls via PDA
  • Monthly one to ones with Regional Supervisor & Team quarterly meetings
  • Ongoing training and skill set monitoring
  • Aiming for first time fix rate
  • Day to day updates via Coordination Team
  • This role is field based and you will be covering around your home location

What's on offer?

  • £21,000 per annum
  • £1,000 salary increase after 6 months
  • Opportunity to earn commission
  • Van & fuel card
  • Comprehensive training courses direct from manufacturer followed by 2 week shadowing on the field.
  • 20 days holiday + bank holidays
  • Payable through an umbrella company
  • Quarterly engineer reward scheme
  • Access to Perkbox
  • This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance)
  • Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided

The Essentials

  • Strong interest in an engineering discipline
  • Full UK Driving License
  • Right to work in the UK
  • Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) is essential
  • Good written & excellent verbal communication skills across all levels
  • Good time management and organisation skills
  • Happy to stay away from home when training at Head Office.
  • Confident using Android devices


What is the interview process?

  • Initial telephone screening to discuss background, training academy & the role
  • Video call with Service Delivery Coordinator competency based / technical questions
  • Face to face / video interview with Service Delivery Manager

This would be a fantastic role for a trainee who wants to become a field service engineer and learn a new industry.

For more information please see - https://www.conceptresourcing.com/concept-academy/

We are recruiting heavily over the next year, so if you don't see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest.

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