3 days ago

3rd Line Engineer - AWS

Remote 350 - 400 Contract

Job Reference: BBBH35484_1620121114

I am looking for a number of 3rd Line Cloud Engineers with very strong AWS experience, to work remotely and support a large portfolio of end customers.

You will be expected to:

  • Provide Level 3 technical support, with a particular focus on AWS
  • Ensure all implemented solutions are supported with up to date documentation, training and expertise within the Technical Support areas.
  • Recognise when to escalate potential service issues to senior management
  • Recommend and deploy changes via the change management process as and when required
  • Provide technical assistance to on-going projects, and the on-boarding of new customers when required

Skills/Experience required:

  • A minimum of 3 year's experience in a SLA driven environment, at Level 3 technical support
  • Proven commercial experience and in-depth knowledge around AWS cloud solution
  • Experienced in ITIL best practices desirable (Ideally holding an ITIL Foundation certification)
  • It is essential that you have proven knowledge / experience in the following technologies (Certification would be a huge advantage):

 Windows Server 2008/2012/2016/2019
 Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication)
 Identity Management

  • Microsoft - AD Connect, ADFS, WAP, MFA
  • AWS - IAM, AD Connector, MFA
  • Commercial experience with Cloud Technologies is absolutely essential; ideally an SME in AWS or Azure and strong knowledge of the other:
  • AWS

 EC2, S3, VPC & Route 53
 Elastic Beanstalk, Lamda
 Security, Identity, & Compliance
 AWS Workspaces
 AWS Backup & CloudEndure
 PowerShell and scripting is essential

  • Office 365

 Exchange on-line, Teams, SharePoint, Skype for Business, OneDrive, Intune.

This role is inside IR35

Please apply online with your CV.

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