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Hi, What is your role at Concept?
I’m an Account Manager on our Field Engineering Projects team. I’m responsible for assisting with resource delivery on some of our larger accounts alongside managing some of my own smaller projects.
Tell us about your journey at Concept so far.
My background was customer service/administration and thought recruitment would be a challenge! When I joined the team in 2017 I very quickly got onboard with the high demand for engineers, I was voted 'Rising Star of the Year' and promoted from Candidate Manager up to Account Executive within my first 10 months. I now manage some of the larger accounts and hope this continues to grow!
Why do you love recruitment?
Everyday is busy and unique, I enjoy the fast paced environment and speaking to a wide variety of engineers from different background. Attending assessment and training days hosted by our clients is also a highlight for me as it gives me a better insight into their businesses.
The career progression path really appealed to me! I was in need for a new challenge and Concept seemed like just the right place! The office also had such a friendly feel, everyone made me feel so welcome.
What do you enjoy doing in your spare time?
I enjoy going to the gym and working out. I’m quite an outdoorsy person so will get out for a run whenever I can. I’m also very social and love spending time out with friends.
Finally, if you were a film character who would you be?
I’m going to go with Cindy Lou Who from the Grinch as my friends in the office say I look a little like her and I’m cute, friendly and bubbly too.
In the short time I’ve known Katie I’ve found her to be very approachable and professional in the way she deals with people. Katie works very well as part of the Concept team and takes ownership and responsibility for resolving issues when they arise. Her telephone manner is excellent and if she say’s she will do something, she does! She’s a very good communicator and an asset to Concept.
Thank you for all your help and support you have provided me during my time at Concept. It is invaluable. It is always a pleasure to talk with you over the phone, with your warm and friendly nature. I admire your pro-activeness and drive to deliver excellence in service. I have worked in IT since 1998, and I appreciate the good service and support we get from people like yourself, when we are out in the field or onsite and need fast and efficient service.
It has been a pleasure to work alongside Katie Banbury. All requests were met on time even though on occasions very little notice was given. Katie has been very helpful and her communication skills makes things run very smoothly.