A photograph of Emma Billingham

Emma Billingham

Account Manager

01384 985 556

Hi, What is your role at Concept?

I'm an Associate Account Manager within the Field Engineering Projects team providing project support for some of our largest clients. My role includes anything from assisting with resource delivery for new contract requirements, to chasing all of the admin required prior to projects starting.

Tell us about your journey at Concept so far.

My journey with Concept started in 2019 as an apprentice, since then I have had 2 promotions. I thoroughly enjoy my job! It’s been quite a learning journey discovering all of the processes that are followed to ensure the smoothest candidate and client experience possible.

Why do you love Recruitment?

I enjoy recruitment as it helps me put my organisational skills to good use. I’m a chatty, driven person so having a job that requires speaking to people is perfect for me. My days are always varied and I love the sense of achievement each time we manage to place people into their next job.

Why Concept?

I love the family feel the company has, everyone has welcomed me from the very first day plus the support I’ve received since starting has been incredible. 

What do you enjoy doing in your spare time?

In my spare time I enjoy spending time with family on days out. I love being outside so I spend a lot of time outside with our dog. 

Finally, if you were a film character who would you be?

I would like to think that I am like Benjamin Mee from We Bought a Zoo as I love to take on a challenge and see projects through to the end despite any obstacles thrown in my way.

My Jobs


Emma helped me secure a role that I knew I would be happy in. Emma answered every question I had and made the process a smooth one. I am now working in a role I thoroughly enjoy and look forward to work everyday. Thanks Emma!