Concept Resourcing is extremely proud to announce that it is now ISO 9001 certified for its quality management system. This achievement demonstrates Concept’s commitment to providing the highest quality service to its customers and further establishes the company as a leader in employee and customer communication.
ISO 9001 is a family of standards pertaining to quality management, designed to help businesses ensure they meet the needs of their customers, shareholders and employees. In achieving ISO 9001 accreditation, the Midlands recruitment specialist says that it will give its clients utmost confidence in the quality of service it’s delivering:
“We’re really proud of our team and their dedication to providing a service level that sits within the ISO 9001 certification “ says Chris Short, Founder and MD. “Our clients can be 100% satisfied that not only do our documents and policies comply with these high standards, but our people embody this in how they work – particularly with how they engage with our clients and candidates. This accreditation reflects not only our commitment to quality but our commitment to our clients and candidates.”
The ISO 9000 series are based on eight quality management principles, customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.
The accreditation is awarded after a full audit has been conducted by an external party.